Return & Refund Policy

30-Day Return Policy

At Drift Clothing, we offer a 30-day return policy, giving you the flexibility to request a return within 30 days of receiving your item.

Eligibility for Returns:

To qualify for a return, items must be:

  • In their original condition
  • Unworn and unused
  • With all original tags attached
  • In the original packaging

A receipt or proof of purchase is required.

To initiate a return, please contact us at support@driftclothing.site. Once your return is approved, we will provide you with the return address and next steps.

After approval, you’ll receive a return shipping label and detailed instructions on how to send your package. Please note: items sent back without prior authorization will not be accepted.

For any return-related questions, don’t hesitate to reach out to us at support@driftclothing.site.

Damages and Issues:

We recommend inspecting your order immediately upon arrival. If your item is defective, damaged, or incorrect, please contact us right away so we can make it right as quickly as possible.

Exchanges:

To exchange an item, return the original product first. Once your return is processed, you can place a new order for the item you’d like instead.

Return Label:

We provide a return label inside your package for your convenience. If you misplace it or require a new copy, simply contact us at support@driftclothing.site, and we will email you a downloadable return label. Please print it, attach it to your return package, and ship the item back to us.

Customer Responsibility:

If the wrong item or size was ordered by mistake, the return shipping cost will be your responsibility. We recommend reviewing your order carefully before confirming your purchase.

Refund Policy

Eligibility for Refunds

Refunds are issued based on the condition of the returned item and the reason for the return.

1. Damaged or Defective Items:

  • Report within 30 days of receipt.
  • After verification, we’ll offer a full refund or replacement.
  • Refunds for defective items will be processed within 7 business days after we receive and inspect the return.

2. Change of Mind:

  • Items can be returned within 30 days, provided they are unused and in original condition.
  • After inspection, a refund will be processed within 7 business days.

How to Request a Refund

  • Initiate the Request:
    Email support@driftclothing.site with your order number, reason for return, and photos if applicable.
  • Ship the Item Back:
    After receiving return approval and an RMA number, use a trackable shipping method to return the item to the address we provide.
  • Receive Your Refund:
    Once the return is inspected and approved, we’ll issue your refund to the original payment method.

Processing Times

  • Refund Processing: Within 7 business days after item inspection.
  • Bank Processing: Allow up to 2 additional business days for the amount to reflect in your account, depending on your bank.

Cut-Off Time for Return/Refund Requests

All return or refund requests are accepted Monday to Friday, between 9 AM and 4 PM (GMT-05:00, EST). Requests made outside these hours will be processed the next business day.

Handling Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 30 days.
  • We’ll provide a prepaid return label and guide you through the return process.
  • A replacement or refund will be processed within 7 business days of verification.

Change of Mind Returns

For change-of-mind returns:

  • Ensure items are unworn, unwashed, and in original packaging with all tags attached.
  • Returns must be initiated within 30 days.
  • Refunds are processed within 7 business days after inspection.

Our Promise of Transparency

Drift Clothing is committed to being transparent, fair, and consistent with our return and refund policies. Our goal is to provide clear, reliable service—no surprises, just straightforward solutions.

For any questions or concerns, please contact us at support@driftclothing.site.
Thank you for shopping with Drift Clothing—your satisfaction means everything to us.

FOR MORE INFORMATION:

Business Name: Drift Clothing

Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Number:  +1 (512) 788-3392

Business Mail: support@driftclothing.site

Business address: 3241 Castleford Court, Charleston South Carolina 29414, United States